Reference

Open your privacy choices with cgk303

Your cgk303 account connects lobby access, DANA, OVO, GoPay and QRIS records, device checks and support chats under one Privacy Policy.

DANA data checksOVO wallet recordsGoPay activity logsQRIS receipt matchingLocal law applies
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cgk303 Open your privacy choices with cgk303
CONTACT PATHS

Start a privacy request quickly

Privacy questions should reach a real support path, not a generic inbox. We handle data access, correction, deletion and cookie questions through live chat, WhatsApp and email, with 09:00-23:00 WIB support hours…

Live chat Open live chat from the lobby footer and choose privacy request. We answer during 09:00-23:00 WIB, then match your request to the account email, phone number and recent login signal before sharing account data.
WhatsApp support Message our WhatsApp support line from the contact panel if you need a correction on your name, phone number or wallet reference. We may ask for your registered email and the DANA, OVO, GoPay or QRIS record involved.
Email request Send privacy requests by email when you need a written trail for access, deletion or cookie questions. Include your account ID, registered phone number and the device type you last used so we can verify ownership.
DATA CARE

Check how we protect privacy

We treat privacy as part of account safety, not a separate formality. The same checks that protect your login also help us limit access to personal data.

Account data

When you join, we collect the details needed to create and secure your account, such as phone number, email, username and password record. We use those details for login, verification, support contact and policy requests.

Payment records

DANA, OVO, GoPay and QRIS records are kept to match deposits, verify withdrawals and handle disputes. We store transaction references, timestamps and status results, not your wallet PIN or private wallet login.

Cookies

Cookies help keep your session active, remember language preference and detect unusual account access. You can clear cookies through your browser settings, but doing so may log you out or require a fresh verification step.

Device checks

We read basic device signals such as browser type, IP range and session time to reduce account misuse. If a login looks unusual, we may ask for phone or email confirmation before account data can be viewed.

Retention period

We keep account, payment and support records only for operational, security, dispute and legal needs. When a record is no longer needed, we remove it from active tools or place it in restricted storage.

Change requests

You can ask us to correct your phone number, email, name spelling or wallet reference. We verify the request against your account history first, because changing identity details affects withdrawals and access recovery.

Browse common privacy answers

These answers focus on how we handle your personal data when you open an account, use local payment rails, browse the lobby, contact support or request a change. If your question involves a specific transaction, include the wallet method and date so we can trace the record without asking for extra data.

We collect the details needed to create and protect your account, such as username, phone number, email, password record, login activity and verification results. We use them for access, support, security checks and privacy requests.

Yes. We keep payment references, timestamps, amounts and status results so deposits and withdrawals can be matched to your account. We do not ask for wallet PINs or private login details for DANA, OVO, GoPay or QRIS.

Yes. Contact live chat, WhatsApp or email and request account data access. We will verify your identity first, usually through your registered phone, email and recent device activity, before we share eligible account records.

Start a correction request through support and include your account ID plus the detail you want changed. We may compare recent logins and wallet records before updating the account, because those details affect access recovery.

Cookies keep your session active, remember basic settings and help detect unusual account activity. You can clear them in your browser, but you may need to log in again and complete a verification check afterward.

We keep records while your account is active and for the period needed for security, dispute handling, finance checks and legal duties. When records are no longer needed, we remove or restrict them where practical.

Send a deletion request through live chat, WhatsApp or email. We review what can be removed and what must be kept for security, payment disputes or legal requirements, based on local law where access is allowed.

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